If you have a problem or you are just looking for assistance, Focus support is manned by our expert team to log your calls 24 hours a day, 7 days a week based on the Focus SLA.
When your problem is critical contact us by telephone and we will ensure that you are able to speak with an engineer directly, one-to-one. If remote monitoring is enabled we will work on diagnosing and resolving the problem.
Where an on-site diagnosis or hardware replacement required an engineer, he will be sent within the response time for the equipment supported as per the contracted response time.
By using remote monitoring tools based on your organization approval, will monitor the functionality of all connected devices remotely.
Where an on-site diagnosis or hardware replacement required an engineer, he will be sent within the response time for the equipment supported as per the contracted response time.
If you have requirements in other county of the world we deliver a global support solution.
We will schedule sessions to transfer the technical updates to your technical staff.
As agreed intervals Focus will host a meeting to review the performance of support against the SLA.
A quarterly newsletter will be sent to you with details on industry technology, service trends and news.
Our technical team will provide your organization with Proactive creative support of your data cabling system to ensure the best or the maximum performance to your cables